Terms and Conditions

We are increasing our stock levels over time. The majority of pieces in their most common versions are ready to be dispatched in 3-4 working days. However if the description doesn’t state that the piece is ready to go, it means that it is low in stock and it is going to be dispatched in 2-3 weeks after the placement of the order. Please do contact us at customerservice@zoliajewellery.co.uk, if time is at the essence for you.

Payments

We accept any type of payment: Debit/Credit Cards via Paypal.

Taxes and/or import duties may be payable dependent upon the laws of the destination country. Please note that the buyer is responsible for any import duties and customs charges, and you should familiarise yourself with your country’s specific laws and import duty rates.

Payment must be received in full prior to work being carried out.

Shipping

Most items are sent using Insured Air Mail Signed for by the UK Royal Mail service. UK customers will receive their item through the Special Delivery 24hr Royal Mail service. Pick up options are also available in the UK. Shipping of all items will be within 3-4 weeks after the order being placed.

For international buyers, we do not take responsibility for any delay by your postal service once your item has left the UK. Confirmation of postage can be given on request at the time of order.

For UK customers, we will hold at tracking numbers for your items. If you do not receive your item by the time stated, please do contact us for the tracking number. You can track and trace your item on the Royal Mail website.

Returns and Refunds

Items that have NOT been personalised may be returned to Zolia Jewellery within 10 working days, from date of receipt, for a full refund including original shipping at the standard air or surface mail rates. Shipping cost of the return is the customer’s responsibility. However, any import duties paid are not refundable. Refunds will be made within 5 working days of receipt of returned item, or receipt of proof of return shipping. Items should be in original unused condition and returned with the original packaging by a registered mail service. A reasonable deduction will be made if the item shows signs of wear, use or damage.

Damaged items should be returned to Zolia Jewellery. We suggest you take a few pictures of your item once received. All of our items when posted will be insured so please do inform us of any problems right away to save any delay.

If the item is damaged during post, it is faulty, or an error has occurred in the making process, you can choose to get either a replacement free of any charge, including mailing costs, or a full refund of all costs, including mailing costs.

Cancelations

Orders may be cancelled within 3 callendar days for a full refund, including original shipping at the standard air or surface mail rates. Notification of cancellation should be givenĀ  by an email request direct to: sales@zoliajewellery.co.uk

For items dispatched before receipt of notification of cancellation, it is the customer’s responsibility to return the items, unused and with original packaging, by registered mail at their own cost. Items should be returned within 5 working days of giving notice of cancellation. A deduction will be made for any item returned showing signs of wear, use or damage.

Additional Policies and FAQs

All the required information must be given prior to the item being made. Any info not given will be the responsibility of the buyer.

No buyer’s information is disclosed to third parties, other than for delivery purposes. The e-mails provided are used for the purposes of delivering newsletters and updating customers with promotions, new items etc only with customers’ consent.

We guarantee that we will do everything we can to ensure a straight forward transaction every time. As a business, we value customer service highly, so you can shop here with confidence.